Three leads came in after 5pm yesterday. Nobody touched them.
The first one… lady in Coral Gables, emergency service call… submitted her form at 8:14 last night.
By 8:14 this morning, she'd already booked with someone else.
Marcus has 14 trucks on the road.
Spends $11K a month on leads.
Phone rings constantly.
On paper, he should be killing it.
But every month he pulls his numbers and the same thought hits him:
Where the hell is the money going?
He emailed me frustrated. Just wanted someone to tell him what was broken.
I sent back a few questions about his current processes. He answered.
Then I asked him to pull up his quotes from the last 60 days.
47 quotes were just sitting there. FORTY-SEVEN people who said "send me a price" — and then heard nothing back.
"I thought we were following up," he says.
He's clicking through them now.
"We're not."
Then I asked about cancellations.
23% of his recurring customers dropped off in the last year.
Most of them simply because they just stopped hearing from anyone.
The reminders stopped. The check-in calls stopped.
Out of sight, out of mind.
We did the math:
47 dead quotes × $280 average ticket = $13,160 sitting in his inbox
23% churn on $400K recurring = $92,000 walking out the back door annually
Average lead response time? 51 hours. His competitors call back in 12 minutes.
Marcus' exasperation came through the screen:
"I've been buying more leads to fix a problem that has nothing to do with leads."
The truth is, Marcus isn't bad at what he does. Reviews are solid. Customers who stick love him.
But his systems had holes nobody was looking at:
None of it was hard to fix. Just invisible.
We patched the top three leaks. Took 6 weeks.
Sixty days later, Marcus recovered $14,200 in revenue.
From people already in his database… not new leads.
This project became what I now call my Revenue Recovery Audit.
→ Same process
→ Same places I check
→ Same way of showing you exactly where the money's going
Because home service owners don't have a lead problem.
They have a leak problem.
And until someone shows you where the water's draining out, you'll keep pouring more in and wondering why the bucket never fills.
Every month, you're losing $8,000–$25,000 in revenue you already paid to generate.
This audit shows you exactly where — and what to fix first.
$497 | Delivered async in 5 business days
You're the owner or GM of a home service company doing $500K–$10M/year and you've noticed:
But if you've got trucks running, leads coming in, and a gut feeling the numbers should be better — this shows you exactly why they're not.
Most home service companies lose 20–40% of potential revenue somewhere between "new inquiry" and "loyal recurring customer."
The leaks happen in five places:
1. Response speed
The average home service company takes 47 hours to respond to an online lead. 78% of customers hire whoever calls back first. If you're slow, you're invisible.
2. Quote follow-up
71% of internet leads in this industry get one contact attempt (or none). Most companies quote and wait. The prospect ghosts. The lead dies.
3. No-shows and cancellations
Industry show rates hover around 50%. Every empty slot on your calendar is lost labor and lost revenue. And most cancellations (62%) happen because "the company stopped caring."
4. Retention gaps
Your average customer is worth $1,700–2,000 over their lifetime. The benchmark retention rate is 82–87%. If you're below that, you're bleeding recurring revenue every month.
5. Dormant customers
Past customers who didn't renew, cancelled, or just disappeared. Most companies never reach out. That's thousands of dollars sitting in your database, untouched.
I analyze four systems in your business and show you exactly where revenue is leaking:
Lead Capture & Response
How fast are inquiries getting a response? What happens to after-hours leads? Is your website making it easy or hard to book?
Sales & Quote Process
What's your quote-to-close rate? What's the follow-up sequence (if any)? Where are prospects dropping off?
Customer Communication
Are confirmations, reminders, and updates automated? What's the post-service experience? When are you asking for reviews — and how?
Retention & Reactivation
What's your current retention rate? Do you have a system for cancelled or lapsed customers? What's your recurring plan conversion rate?
1. Full Revenue Leak Report
A written breakdown of every gap I find, with severity ratings (Critical / Moderate / Minor) and estimated revenue impact.
2. Loom Video Walkthrough
A recorded 15–25 minute walkthrough where I explain each finding, why it matters, and what to do about it — in plain language, not tech jargon.
3. Prioritized Fix List
Not everything needs fixing at once. You'll know what to tackle first for fastest ROI.
Delivered async. No call required. Results in your inbox within 5 business days of form submission.
I'm Tia. Over 24 months, I've helped service businesses recover $3.5M+ in leaked revenue by fixing the gaps between lead capture and customer retention.
The same leaks exist across home services:
I don't sell leads. I don't run ads.
I find the revenue you're already losing and show you how to get it back.
The Revenue Recovery Audit — $497
Plus these bonuses:
Quick-Win Template Pack
Voicemail script, negative review response templates, and a 3-part quote follow-up sequence. Use immediately.
$250 value
Revenue Leak Calculator
Plug in your numbers and see exactly how much you're losing annually to slow response, poor follow-up, and retention gaps.
$150 value
Home Service Industry Benchmark Report
See how your response time, retention rate, and customer lifetime value compare to top performers.
$150 value
$497 Credit Toward Implementation
If you decide to move forward with a full Revenue Recovery System build, your audit fee applies as a credit. The audit is free if you continue.
Priority Implementation Window
Audit clients get first access to our build calendar. No waiting in line.
Total Value: $1,200+
Your Price: $497
How long does this take?
You fill out a short intake form (5–10 minutes). I do the research. You receive your report and Loom video within 5 business days.
Do I need to get on a call?
No. This is fully async. You get everything in writing and on video. If you have questions after, you can reply and I'll answer.
What do you need from me?
Your website, Google Business Profile link, and answers to a few questions about your current lead volume, tech stack, and biggest frustrations. That's it.
Is this just going to tell me to "respond faster" and "follow up more"?
No. You already know that. This audit shows you where specifically your systems are breaking, how much it's costing you, and what to fix first. It's diagnosis, not generic advice.
What if I already know my problems?
Most owners know something's wrong. Few know exactly which leak is costing the most. The audit gives you numbers, priorities, and a clear next step — not a vague feeling.
Will this work for my size company?
This is built for home service companies doing $500K–$10M annually with 10–200 employees. If you're smaller or larger, reach out first and I'll tell you if it's a fit.
What if I want help fixing what you find?
That's what the full Revenue Recovery System build is for. Your $497 audit fee applies as a credit if you move forward. But there's no pressure — the audit is valuable on its own.
You've already paid to generate those leads.
You've already paid for the customers who cancelled.
You've already paid for the reputation you're building (or damaging) with every slow response and missed follow-up.
The money is leaking. This audit shows you where.
$497 | Results in 5 business days | Fully async